Frequently Asked Questions
Everything you need to know about shopping with Koala.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Koala accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products sustainably sourced?
Yes, at Koala, we prioritize ethical manufacturing and sustainable materials. We work closely with our suppliers to ensure high quality while minimizing our environmental footprint.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live chat.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.